FAQ Table of Contents
What area of Houston do you service?We primarily service the northwest area of Houston. We span westward to Fry Road, east to Kuyendahl, southward to the Katy Freeway, and north to 2920. During what times can I schedule service?Our office hours are Monday through Friday from 7am to 5pm. We do offer emergency service for those needing immediate service after normal working hours. Are you closed on holidays?No we are not closed on holidays. Our wonderful dedicated staff of technicians are here after-hours for those needing emergency service. Do you do commercial work?We primarily serve a residential clientele. What are your service charges?Service charges are dependent on may factors because we charge by the job not by the hour. Call us at 281-955-8867 between 7am and 4pm Monday through Friday for service charges. When should I get my A/C checked up?We recommend getting your system checked up twice a year: once in the spring and once in the fall. Ideal weather conditions normally span from April 15 to May 31 for the spring and October 1 to November 15 for the fall. Check ups are provided year-around, weather permitting, for those interested. Can I use my credit card to pay for service?Yes, we accept VISA, MasterCard, and American Express as well as cash and checks. When do I pay for services?We receive payment C.O.D. Do you offer financing?On installations we offer many forms of financing including no money down. Do you offer maintenance contracts?Yes we offer yearly maintenance contracts. For details please call 281-955-1163 during office hours. How often should I replace my filters?Different types of filtration media must be replaced or cleaned at different frequencies. We determine these frequencies based on actual in home performance tests and their effect on your systems reliability. Filter manufacturers base recommended replacement times for a specific set design conditions. However, system design varies dramatically based on region and climate patterns. For example, in the northeast systems are designed to operate most effectively in a cold snowy climate. They even use different components (such as boilers) to achieve this goal. In Houston our goals, systems, and design configurations are much different. Our replacement schedule is based on average replacement needs at Houston’s standard design conditions. For more information on the care of your filtration system as well as filter reminders click here to access our Filtration Center. If you are looking for a Houston air conditioning company please call us today at 281.955.1163 or complete our online service request form. |